Kingpin Royale Support

Something went wrong, a purchase did not arrive, or you have an idea? Write to us at support@sparetimestudio.org. Please include your player ID (Profile → Account, for example K7P2-9QXA) so we can find your account. We usually answer within three business days.

Keep your progress / play on a new phone

Open Profile → Account and tap Sign in with Apple. On your new phone, open the same screen and sign in with the same Apple ID: the Game switches to your account.

A purchase did not arrive

Gems are added as soon as Apple confirms the payment. If they are missing, restart the Game while connected to the internet. Still missing? Email us your player ID and the date of the purchase (the receipt from Apple helps). Refunds are handled by Apple at reportaproblem.apple.com.

Delete your account

Profile → Account → Delete account, then confirm. Your account, progress and items are deleted for good. Unused gems cannot be refunded after deletion.

Report a player

Email us the player's name or ID, when it happened and what went wrong. We review every report.